Refund policy

 

Waggle Return & Replacement Policy – Canada

We understand that sometimes things don’t work out as planned. That’s why we offer a straightforward and fair return and replacement policy for our customers. Here’s everything you need to know:


21-Day Return Policy

Eligibility:
You’re welcome to return your Waggle Pet Monitor or Camera within 21 days of delivery for a full refund (minus shipping and restocking fees). If your monitoring plan is active, we’ll cancel it and provide a pro-rated refund (please note: monthly plans are non-refundable).

How to Start a Return:

  1. Contact Us: Reach out to our friendly Waggle Support team to get started. We’ll issue you an RMA (Return Material Authorization) form.

  2. Return Shipping: Once approved, we’ll provide you with a return shipping label. The cost of return shipping will be deducted from your refund:

    • Pet Monitor: $6–$8

    • RV MiniCam: $6–$8

Return Requirements:

  • The item must be returned in its original condition, along with all included accessories.

  • We’ll inspect your return within 2 business days of receiving it.

  • If everything checks out, we’ll process your refund within 3 business days.

  • If the product has any damage (physical or water), we won’t be able to process the return and will send it back to you.

Quick Refunds for Cancellations:
 If you cancel your order within an hour of purchase, you’re eligible for a full refund, processed within 2 business days.

 

Non-Returnable Items

  • Accessories: Standalone accessories (sold separately) are not eligible for return.

  • Damaged Items: Products showing physical or cosmetic damage are not eligible for a refund.

Important Note:
 Return shipping labels are valid for 7 days. Please ship your item within this window to stay eligible for a refund.

 

Replacement Policy

Sometimes issues come up -  we’re here to help!

How It Works:

  1. Get in Touch: Contact Waggle Support and we’ll help determine if we can solve the issue remotely or if a replacement is necessary.

  2. Return Label: If a replacement is needed, we’ll email you a shipping label within 24 hours.

  3. Send It Back: Once you receive the label, please send the item back within 2 business days.

  4. Inspection: We’ll inspect the item within 2 business days after it arrives.

  5. New Device: If the item passes inspection, we’ll ship your replacement to you, either brand new or a factory-refurbished unit, depending on availability.

Replacement Requirements:

  • Please ensure the item is sent back in original condition with all accessories.

Replacement Timeline:
 Replacements are typically initiated once we receive tracking confirmation that your return is on the way.

 

Need Help?

We’re here for you. For questions about returns, replacements, or anything else, feel free to reach out to us at: support@mywaggle.com

Let us know how we can make things right. we appreciate you being part of the Waggle family! 🇨🇦🐾