Privacy policy

 

Waggle (A Pet Tech brand owned by Nimble Wireless, Inc.)
Effective for Canadian Customers

Thank you for visiting Waggle’s website and using our services. We respect your privacy and are committed to protecting your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you engage with our website, mobile apps, products, and services.

 

1. Collection of Personal Information

We collect personal information to provide and improve our services. This may include:

  • Contact details: name, email address, mailing address, and phone number.

  • Account information: username and password.

  • Payment information: credit card or other billing details.

  • Pet information: pet’s name, type, age, or other profile details.

  • Other voluntary information you provide through forms, surveys, or interactions.

We collect personal information when you:

  • Register or create an account

  • Make a purchase or request support

  • Subscribe to newsletters or promotional communications

  • Participate in surveys, contests, or promotions

  • Interact with our mobile app or website features

2. Use of Personal Information

We use your personal information for purposes including:

  • Customizing your user experience and product recommendations

  • Processing orders and delivering products and services

  • Providing customer support and responding to inquiries

  • Communicating offers, updates, and service-related notifications

  • Conducting research, analytics, and service improvements

  • Facilitating marketing campaigns with your express or implied consent

You may withdraw consent for marketing communications at any time by using unsubscribe links or contacting us directly.

 

3. Protection of Personal Information

We take appropriate security measures to protect your information from unauthorized access, misuse, loss, or disclosure. These include:

  • SSL encryption of data in transit

  • Secure server infrastructure with firewalls

  • Role-based access control for sensitive data

  • Regular reviews of security and privacy practices

  • Internal training and policies to ensure compliance

4. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to optimize user experience, monitor website performance, and support targeted content. By using our site, you agree to our use of cookies.

You can manage your cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.

 

5. Third-party Disclosure and External Links

We do not sell or rent your personal information. We may share it with third-party partners who help us operate our services (e.g., payment processors, shipping providers, analytics tools), under strict confidentiality agreements.

Our site may include links to third-party websites or applications. We are not responsible for the privacy practices or content of these external platforms.

 

6. Your Rights Under Canadian Law

Under PIPEDA and provincial laws, you have the right to:

  • Access your personal information

  • Request corrections to inaccurate or outdated data

  • Withdraw consent for specific data uses (subject to legal or contractual restrictions)

  • File a complaint with the Office of the Privacy Commissioner of Canada or your provincial authority

To exercise your rights or make a data request, please contact us using the information below.

 

7. Location Data Privacy

The Waggle Pet Monitor app may collect your device's location data to provide real-time pet monitoring and location-based alerts. This data is:

  • Collected only with your explicit consent

  • Used solely for enhancing app functionality

  • Never sold or shared without your permission

  • Stored securely and managed in line with Canadian data protection laws

You may disable location tracking at any time within the app settings, although some features may become unavailable.

 

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from individuals under this age. If we learn that we have collected such data, we will delete it promptly.

 

9. Changes to this Privacy Policy

We may update this policy to reflect changes in legal obligations or our privacy practices. Any material updates will be communicated via our website or direct notifications. Continued use of our services after such updates indicates your acceptance of the revised policy.

 

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how your personal information is handled, please contact us:

Email: support@mywaggle.com
 Phone: +1 855-983-5566

You may also contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca if you have concerns about how we handle your information.